Our Journey As The Premier Fabric Trading Company In Dubai

QUALITY PLEDGE

We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the “best” in our business. Quality is not just another goal, it is our basic strategy for survival and future growth.

QUALITY OBJECTIVES

Our objective is to fully satisfying our customers’ requirements through a process of continuous improvement. It’s a long term commitment aimed at continuously improving the way we work, providing a safe work environment, managing our business processes, and supplier selection/retention. It is our goal to posture our company for market expansion, thereby providing improved job security and quality of life for all. We are dedicated to achieving the highest degree of Customer (internal and external) satisfaction!
We will achieve this by:

  • Knowing who our Customers are and what they want – through open communication.
  • Monitor customer satisfaction and appropriately act.
  • Understanding the requirements of our jobs and the systems that support us – through training and education.
  • Making continuous improvement a part of every day and every job – through the use of team participation and measurements.
  • Ensuring that our Policy and Procedure Manuals reflect what we actually do.
  • Remembering that we are here because of our Customers! Realizing our Customers are the reason we have our jobs, and that through on-time delivery of quality products at a fair market price is how we will keep them!
  • Never compromise safety.
  • Review and renew this Quality Policy on a regular basis.

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